School Policies and Documents

Policies and documents:

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A

Admissions Policy

Anti-Bribery & Corruption Policy

Anti-Bullying Policy

Assessment Policy

Attendance Policy

Autism Policy

B

Behaviour and Relationships Policy

C

Charging and Remissions Policy

Code of Conduct

Complaints Policy

Cyber Security Policy

D

Data Retention Policy

De Escalation Policy And Protocols

E

Energy Performance Operational Rating 2025

Equality and Diversity Policy

Equal Opportunities Policy

E Safety and Acceptable Use Policy

Executive Pay Policy

F

Financial Policy Procedures

First Aid Policy

FOI Policy and Publication Scheme

G

Gifts and Hospitality Policy

Governors Expenses Policy

H

Health and Safety Policy

L

Low Level Concerns Policy

O

Operational Medication Policy

P

Privacy Notice for Parents and Pupils

Privacy Notice for Staff

R

Regulation Support Policy

Relations and Sexual Education Pathway Three Policy

Relations and Sexual Education Policy

Remote Learning Policy

Reserves Policy

S

Safeguarding Policy

Safeguarding Policy Addendum F&M

SEN Policy

Staff Grievance Procedures

T

Trade Union Facilities Reporting

V

Visitor Policy

W

Whistleblowing Policy

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Complaints Leaflets for pupils | parents/carers:

Complaints Leaflet Parents

Complaints Leaflet Pupil 

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Adult and Older People’s Services, Customer Care & Complaints Policy and Procedures

This policy sets out a framework for the management of complaints. It fulfils the current provisions of the Local Authority Social Services and NHS Complaints Regulations 2009.

RBG Health & Adults Complaints Policy and Procedures  |  updated Jan 2016

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Making a complaint

Text © NHS Greenwich Clinical Commissioning Group
NHS Greenwich Clinical Commissioning Group is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you, or a member of your family, received.

We take all complaints very seriously and will respond to you as quickly as possible.

For further details click on the link below:
Comments, Compliments and Complaints: www.greenwichccg.nhs.uk

Two formal complaints were received during the 2024-2025 academic year.

 

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Children’s statutory complaints process 

Most complaints about children’s social care must follow a series of steps set out in law, known as the children’s statutory complaints procedure: 

•  stage one – local resolution 
•  stage two – an investigation with an independent person 
• stage three – a review panel with an independent chair 

Children’s Stat Complaints Process

The Department for Education Statement

The Department for Education (DfE) funds academies (including free schools, university technical colleges and special academies) on the same basis as maintained schools. The government base allocations and payments to academies on an academic year, compared with financial year for maintained schools.

DfE Funding Schedule 25/26