* Policies and documents:
- Admissions Policy
- Anti-Bribery & Corruption Policy
- Anti-Bullying Policy
- Assessment Policy
- Attendance Policy
- Behaviour Policy
- Charging and Remissions Policy
- Code of Conduct
- Complaints Policy
- COVID 19 – Whole School Risk Assessment
- COVID19 – Visitor Policy
- Data Protection Policy
- Data Retention Policy
- De-escalation Policy And Protocols
- Equality and Diversity Policy
- Equal Opportunities Policy
- Equality Information and Objectives
- ESafety and Acceptable Use Policy
- Financial Policy & Procedures
- First Aid Policy
- FOI Policy and Publication Scheme
- Governors Expenses Policy
- Health and Safety Policy
- Low Level Concerns Policy
- Operational Medication Policy
- Privacy Notice for Parents and Pupils
- Relationships and Sexuality Education Policy
- Remote Learning Policy
- Safeguarding Policy
- SEN Policy
- Staff Grievance Procedures Policy
- Staff Handbook
- Whistleblowing Policy
Complaints Leaflets for pupils | parents/carers:
NASS statement on
restraint and restrictive intervention (RRI)
Claire Dorer, CEO of NASS (the National Association of Independent and Non-maintained Special Schools) said: “No child should ever be injured through the use of restraint. We stand with the families in the report to share the good practice in our schools and do all we can to keep children safe.”
NASS statement on RRI | March 2019
Adult and Older People’s Services, Customer Care & Complaints Policy and Procedures
This policy sets out a framework for the management of complaints. It fulfils the current provisions of the Local Authority Social Services and NHS Complaints Regulations 2009.
RBG Health & Adults Complaints Policy and Procedures | updated Jan 2016
Making a complaint
Text © NHS Greenwich Clinical Commissioning Group
NHS Greenwich Clinical Commissioning Group is committed to offering the best possible care to the community we serve. However, sometimes things do go wrong and you may be unhappy with the treatment you, or a member of your family, received.
We take all complaints very seriously and will respond to you as quickly as possible.
For further details click on the link below:
Comments, Compliments and Complaints: www.greenwichccg.nhs.uk
No formal complaints were received during the 2019-2020 academic year.
Children’s statutory complaints process
Most complaints about children’s social care must follow a series of steps set out in law, known as the children’s statutory complaints procedure:
- stage one – local resolution
- stage two – an investigation with an independent person
- stage three – a review panel with an independent chair
General Data Protection Regulation (GDPR)
As you may be aware, the General Data Protection Regulation came into force in May 2018. This has placed additional obligations on organisations which will affect how they handle data.
The Data Protection Officer is responsible for overseeing data protection within the Academy so if you do have any questions in this regard, please do contact them on the information below:
Data Protection Officer: Craig Stilwell
Company: Judicium Consulting Ltd
Address: 72 Cannon Street, London, EC4N 6AE
Email: dataservices@judicium.com
Telephone: 0203 326 9174
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