Royal Borough of Greenwich

Families can also access the information via the Greenwich Local Offer, it is the first item on the rolling news and there is also other information on what is available for families. logo
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Guide to self-testing for Coronavirus using a Lateral Flow Device


To download a symbol guide on how to self-test for Coronavirus using a Lateral Flow Device, please click on the link: How-to-self-test.pdf or the image to the right:


Symbols for how to self test for coronavirus


Supporting children and young people with SEND as schools and colleges prepare for wider opening


Text © GOV.UK


‘From the week commencing 1 June 2020, we asked primary schools to welcome back children in nursery, reception, year 1 and year 6, alongside priority groups (vulnerable children and critical worker children). From the week commencing 15 June 2020 at the earliest, we are asking secondary schools, sixth form and further education colleges to offer some face-to-face support to supplement the remote education of year 10 and year 12 students who are due to take key exams next year, alongside the full time provision they are offering to priority groups.’ [Read more …]

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Text © RCPCH




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Family Fund


Text © NAHT


Family Fund is a registered charity that helps families who are raising a disabled or seriously ill child or young person aged 17 or under. As an organisation, they are usually funded by the four UK governments, private donations and income generated through the work of the Family Fund Business Services.

The Westminster government have just announced £37 million for the Family Fund scheme in order to assist low-income families with seriously ill or disabled children with the cost of equipment, goods or services specifically in England.

£10 million of the total is intended to help manage the unique difficulties families might face during the coronavirus pandemic.

Families may apply for grants to help educate and look after disabled or critically ill children who are now staying at home more than usual. Grants are intended to help low-income families with the cost of equipment, goods or services – from washing machines and refrigerators to sensory and educational equipment that they might not otherwise be able to afford.

The grants are typically worth £400 to £500 per family, but vary depending on need. Families can find out more and apply for grants from Family Fund directly >>  LINK  <<


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Help with Anxiety


Resource © Oxleas NHS Foundation and symbols Widgit Software


When anxiety feels overwhelming some people may find the suggestions helpful in the document below:


For Parents
a special COVID-19 message


Text © NHS


A SPECIAL COVID-19 MESSAGE: When your child is ill or injured it is very difficult to decide if/when to call your child’s GP, NHS 111, or go the Accident and Emergency Department (A&E). While the government is asking everyone to stay at home, it can be confusing to know what to do. Here is some guidance around what to do if your child shows any of the following symptoms or signs.

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Greenwich Citizens Advice Bureau


Text © Welfare Rights Service


Please see below the link to the service update from Greenwich Citizens Advice Bureau.



Greenwich Citizens Advice Bureau are continuing to offer referral telephone appointments from any of their  outreach partners mainly during the advertised session times, but are being flexible according to need. They have also extended their generalist telephone service hours and offer call back appointments from their debt team for more complex issues.


Welfare Rights Service

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Greenwich Community Hub


Text © Greenwich Community Hub


To get help

If you need help because you are vulnerable and self-isolating, and have not got a family member, friend or neighbour who can help, our volunteers could provide support with:

  • collecting / delivering prescriptions
  • delivering essential food packages
  • connecting you to local community services

Contact the Greenwich Community Hub to request support:
Phone: 0800 470 4831

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Coronavirus (COVID-19): guidance for people receiving direct payments logo




Text © WellChild


COVID-19 Direct Response Service

In response to the COVID-19 pandemic and WellChild’s recognition of some of the challenges vulnerable children and their families may be facing, we are offering a Direct Response Service to try and help you get the things you need.


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Benefits and hardship support from Royal Greenwich  Coronavirus (COVID-19)

Text © Royal Borough of Greenwich, Welfare Rights


Please click on the link below for important information about changes we have made to the Emergency Support Scheme, Welfare Rights Service and Universal Support Team in response to the increased demand for benefits advice and support as result of the current crisis. It also includes information about the Coronavirus Hardship Fund.




How residents can contact the Welfare Rights Service


  • Contact Welfare Rights online where possible, using this contact form.
  • Residents who cannot use the online form call: 020 8921 3333

How do work changes affect tax credits?


Low Income Tax Reform Group © Published on 31 March 2020


Please click on the link below to view the Low Incomes Tax Reform Group’s helpful webpage on how work changes affect tax credits entitlement:



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Mental health helplines


Text © NHS


Whether you’re concerned about yourself or a loved one, the helplines and support groups in the link below can offer expert advice.



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